No Video on Dashware

[Thomas Sch.]

Hi,
I have used dashware for a time and it works great.
Now i have a new computer with windows XP.I must all install new,because the old pc crashed.
I installed the latest version of dashware,but the video does not appears.
On youtube ( http://www.youtube.com/watch?v=9G3U44mCuF0 ) you can see my problem.
Can you help me

Thomas

[MarkVaden]

Thomas,

Would you mind trying uninstalling and reinstalling. We have had a couple of customers whose install has failed, and the symptoms are the same as you are seeing.

Thanks,
Mark

[Thomas Sch.]

Hello,
yes, I tried it many times. But no change.
I am helpless.
Thanks
Thomas

[Thomas Sch.]

Hello,
it is curious.
if i install the CD with a older version ( 1.1.0),included with data module, it works.
When i remove this older version and install the new version from internet i have the problem with no video.
I try it many times.

[MarkVaden]

Hi,

What format of video are you trying to load?

I need to get some more debug info, so can you:

1. Exit DashWare

2. In your the settings.xml file which is in c:\Documents and Settings\Application Data\ChaseCam\DashWare can you change the DebugWriteGraphFiles to True.

3. Restart dashware and try and load video.

4. Send me the contents of c:\Documents and Settings\Application Data\ChaseCam\DashWareLog.txt.

Thanks,
Mark

[Thomas Sch.]

Hi Mark,
i´m trying to load .mpg format.
I have tested with mp4 format and it would work !

But I save my Video with the chasecam PDR100 and i saves mpg.