DIVA - Broken Screen!!

[rdmahurin]

OK...I know it comes with a very nice mount, which I would have preferred to use - put it wasn't. The DIVA was attached with heavy duty Velcro, and the display screen was cracked and rendered useless at the last race while being reattached. It still records and functions normally (thank goodness).

Can I get a replacement screen and put it in myself? Do I need to send it back? Or is it toast? If I can send it back, what is a general turn around time for it? I can probably get a 4-pole 3.5mm cable and do a remote screen to get by for the next test if it's lengthy.

Thanks in advance.

[Terry Kennedy]

Originally Posted by rdmahurin

Can I get a replacement screen and put it in myself? Do I need to send it back? Or is it toast? If I can send it back, what is a general turn around time for it? I can probably get a 4-pole 3.5mm cable and do a remote screen to get by for the next test if it's lengthy.

Since nobody has replied yet, I figured I may as well say something.

I suggest calling or emailing ChaseCam to schedule an RMA. I recently had a PDR100 screen replaced and the turnaround was fast (since it is the off-season, I specified ground shipping both ways, but the actual repair was quite fast) and a price much lower than what I expected to pay.

I've never seen the inside of a DIVA, but the PDR is pretty densely packed and I wouldn't consider the screen a user-replaceable item. Plus, if your DIVA is still under warranty you probably want to keep the warranty, which you'd lose by opening it up.

If you can't be without the recorder while it is being repaired, ask if they have a loaner unit. Last year when my PDR stopped working the day before 3 days at Laguna Seca, they got me a loaner to me overnight.

[rdmahurin]

Just to follow up - I gave the good people at Chase Cam a ring, and they handled it. Turned it around in a day. I can't remember the last time I had customer service like that.